Q. What are your management office hours?
A. The Management Office hours are:
Monday – Friday: 8:00 am – 5pm, or Sat & Sun: By appointment
Q. Who do I call in an emergency?
A. Contact 911 for police, fire & life safety emergencies. For non-life threatening emergencies, call 311 for city services.
- During regular business hours please call: (773) 665-0103, to speak with the office Manager.
- After hours, please call (773) 290-7440 to speak with our after hours engineer.
Q. When can I collect the keys to my new apartment?
A. Once your lease is signed our property manager will reach out via email two (2) weeks prior to your lease start date to schedule a time to meet you at the property or for you to collect your keys.
Please note: All monies must be paid prior to collection. All move-ins are schedule from noon (12pm) on the 1st day of your leas
Q. When is rent due?
A. Rent is due on the 1st day of each month. Late fees apply for all rent received by the management office after the 5th day of each month. To avoid late fees you can pay online and set up auto payments each month.
Q.What utility companies do I notify when moving in or out?
A. If you have separately metered utilities for your unit, it is the tenants responsibility to pay for that utility. For electric, call Com Ed (800-334-7661). For a gas bill call Peoples Energy (866-556-6001). We recommend calling prior to move in / out to ensure services are connect or disconnected.
Q. How do I request a maintenance work order?
A. All tenants to make maintenance requests through their tenant portal “work order request”. These requests are e-mailed immediately to our building managers. It’s quick and easy! Click on management services and choose maintenance request.
Q. Do I need renters insurance?
A. You are required to carry renter´s insurance. The management company and ownership do not carry insurance for your personal property. You can get renter´s insurance from any major insurance company (like the company that insures your car) or you can make an inquiry via your tenant portal.
DLG Management requires you to provide your certificate of insurance to our property manager within 3 days of moving in. You can email this to “firstname.lastname@example.org”
Q. What if I need to re-let or sublease my apartment?
A. It is your responsibility to find someone to take over the term of your lease and they must go through the same qualifying procedures and pay the same fees as you did when you rented the apartment. You will need to advertise and show the apartment to prospective tenants. Once a new tenant has signed and moved into the apartment, you will still remain responsible for the lease term you originally signed.
Q. When will I be able to renew my lease?
A. Our office will contact you 90 days prior to the expiration of your lease. In most situations you will be given the option to renew your lease or a notice to vacate the apartment
Q. What happens if I am locked out?
A. Call the management office during regular business hours and arrangements will be made to have the building engineer open your apartment at no charge. After hours, please call our emergency line at (773) 290-7440. An “after hours” charge will be assessed for the building engineer to open your apartment. Additional charges may be applied if your lock needs changing or replacing.
Q. What should I do if I want to add a roommate?
A. To add or change a roommate, the new roommate must fill out an application and pay the appropriate credit check and processing fees. Once the new roommate´s application is approved, they must make arrangements to sign the lease. To remove a tenant from a lease a written document sign by all roommates must be sent to and approved by the management office.